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No Fix No Fee Policy

For PC fault diagnosis and repair we offer a No Fix No Fee policy.
Our No Fix No Fee policy means that if I do not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

The policy does not apply in the following cases:-

If I am able to resolve the problem or effect the repair, but I am only prevented from doing so by the customer requesting that I do not proceed with the work.

If I am able to resolve the problem or effect the repair, but I am only prevented from doing so because the customer does not possess the required software disc or product key.

If I provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component.

The policy does not apply to work related to data recovery, third-party issues, computer virus or spyware problems or to cases in which the computer has been struck by lightening.